Refund & Return Policy

At Zayaa, we want you to have a smooth and satisfying shopping experience. Please read our Refund and Return Policy before placing an order.

1. Return Eligibility

You may request a return if your item meets our return eligibility requirements.

To be eligible for a return:

• The item must be unused and in its original condition.
• All original packaging, tags, and accessories must be included.
• The return request must be submitted within the applicable return period.
• Items damaged due to misuse, improper handling, or normal wear may not be eligible for return.

2. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible with your order details and relevant photos or videos.

After verification, we will assist you with an appropriate replacement, return, or refund solution.

3. Refund Process

Once your returned item is received and inspected, we will notify you about the status of your refund.

If approved, the refund will be processed through the original payment method or another applicable method, depending on the order and payment process.

4. Shipping Charges

Original shipping charges, if applicable, may not be refundable unless the item received was damaged, defective, or incorrect.

5. Non-Returnable Items

Certain products, including customised, personalised, or specially made items, may not be eligible for return or refund unless they are damaged or defective.

6. Contact Us

For any questions regarding returns, refunds, replacements, or damaged products, please contact our support team.

Email: zayaajewels@gmail.com
Phone: +91 9382590520